The work aims to solve the problems of non-green express packaging materials, lack of uniform standards and imperfect recycling system under the low-carbon economic model. In the methods of questionnaire, behavior observation and interview, the three main bodies of "consumers-express personnel-distributors" were studied. Nine relevant indexes were selected through experts’ scoring. Based on the analytic hierarchy process, a comprehensive benefit model of express packaging was established, which combined the fuzzy comprehensive evaluation with the questionnaire data, and obtained the consumers' scores of the existing packaging quantitatively. Consumers attached the most importance to the indexes of "environmental protection willingness", with a weight of 0.682; for "recycling" indexes, consumers were most likely to ignore, with a weight of 0.08. The relationship between the comprehensive benefits of express packaging and the index system was established. The final score of consumers on the existing express packaging was 72.53, which was not satisfactory. Encouraging the research and development, use of green packaging materials, promoting packaging reduction and humanized design, and building a reasonable recycling system can improve the comprehensive benefits of express packaging and realize the sustainable development of logistics packaging industry.